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CARE & REPAIR


You want to know how to take care of your products?

You want to get a estimation for a reparation on one of our products?

Our Care Guide and repair requirements are available to help you enjoy your Yves Salomon products for as long as possible.


NEED HELP WITH YOUR PRODUCT ? 

You need help or have questions about your product:


If your item was purchased at an authorized reseller: Please contact the reseller.

Only resellers can provide support for products sold by them.

If necessary, they can contact the Sales Department of the House and find a solution in collaboration with Yves Salomon.


If your item was purchased in a Yves Salomon boutique or online: Do not hesitate to contact our teams.

True ambassadors of the House and our products, our after-sales experts are at your disposal to assist you.

You can go directly to on of our stores, our sales team will be able to assist you and guide you.


You can also contact our Customer Service.

GENERAL MAINTENANCE

Our care instructions can be found on the labels applied inside of Yves Salomon garments and on our website.


We recommend avoiding contact with oil or alcohol-based products such as perfumes, cosmetics and hand sanitizers, which can damage the fabric and leave indelible stains.


Contact with heavily textured surfaces can damage your product (fabric deterioration, pulled threads, scratched / damaged surfaces and edges).

It is recommended to avoid this type of surface in order to preserve the perfect condition of the item.


Store your item in a cool, dry place and avoid prolonged exposure to direct light, heat or moisture.

Excessive packing and folding can permanently damage embroidery, handmade work, beads, nails, fur and synthetic applications, leather and other delicate parts.

It is recommended to store them carefully.

We also advise you to take the article out and let it ventilate from time to time.


Professional cleaning is recommended for most of our products.

Please always refer to the care labels on the inside of your Yves Salomon items for cleaning instructions.

You can also bring your piece to be cleaned at our boutique located at 36 rue du Faubourg Saint Honoré in Paris or take it to a fur or leather specialist.


For storage, it is advisable to hang the item without compressing it.


In the case of knitted items (e.g. cashmere, mohair, etc.), we advise you to avoid wearing them for many days in a row.

This will allow the knitted fibers time to rest, maintaining the aesthetic integrity of the item.

FURS

We recommend keeping your fur in a cotton cover, away from light and heat sources such as the sun, heaters or direct light.

We also recommend avoiding spraying hairspray or perfume directly on your fur.


If your coat ever gets wet, it should be left to air dry and not be dried with a hair dryer or other heating device.


It is also recommended never to iron your fur at the risk of damaging it.


Do not dry clean your fur.

It is advisable to entrust your fur product to a fur or leather specialist.


During the summer, it is recommended to entrust your fur to summer storage.

Humidity, temperature and light are specifically regulated to protect it.


If you would also like to have your garment cleaned at this occasion, we recommend that you contact one of our stores.


If a few stitches in a seam break, they should be sewn up immediately by a specialist.

It is not advisable to hang brooches or other jewelry on a fur garment.

LEATHER

Leather is a natural material, which requires a lot of delicacy.

With time, it evolves and acquires a patina:
This natural process is manifested by variations in color and texture.

It should be protected from humidity, prolonged exposure to light and excessive heat.

Here are some tips to help you care for your leather pieces:

  • We recommend that you protect your items from moisture (rain) and any source of heat (radiator, sun),
  • In case of contact with water, do not wipe the leather, dab it with a natural colored cloth to absorb the liquid
  • Depending on the type of leather, you can treat it regularly with a suitable milk.


Beware of color transfers:
Your clothes can rub off on the leather, so avoid contact with coats and raw textiles that disgorge like dark jeans for example, their colored pigments can transfer to the leather and damage your piece irreversibly, and vice versa.


WOOL & CASHMERE

Our creations are made from quality natural fibers that require special attention.

It is important to always refer to the indications on the composition and care label.


Washing:


Hand washing is the best way to care for your knitwear.

  • It should be done in cold water (knitwear likes water, but not heat)
  • Use a special wool detergent, preferably liquid, powdered detergents can leave marks
  • Avoid using fabric softeners, as they can damage the fibers of your sweater
  • Be careful, hand washing must be done without "soaking", otherwise your piece could felts
  • Rinse abundantly with clear water, without twisting your piece to avoid damaging it
  • Lightly knead your sweater by wrapping it in a towel to remove excess water before drying it.


Machine washing with a wool program is possible if the care label tells you so.


In this case:

  • Wash inside out to avoid snagging
  • Use a wash bag if possible
  • The washing is also done cold
  • And the spin cycle should not exceed 400 rotations per minute
  • We recommend that you always use a detergent suitable for wool, preferably liquid and in small quantities. 
  • The use of a softener is to be avoided.


Drying:


Knitwear should be dried preferably flat, away from sunlight in order to preserve its original shape and color.


We therefore advise you to avoid hangers, which relax the fibers and deform your knitwear. 

The dryer is not recommended. 

Store your item in a dry place, away from light.


Some knits prefer dry cleaning, refer to the instructions on the composition and care label.


Pilling:


Keep in mind that quality wool by definition is a material that naturally gives off a surplus, which is why it rejects an excess of material that forms pilling at certain points of friction.


For fine knits, such as cashmere and merino wool, we recommend using a cashmere comb.

 Lay your piece flat and gently comb it with light pressure.

For thicker knits, there are specialized electric razors.


SILK

Silk is a noble and delicate material that lasts a very long time when properly cared for.


Washing:


We suggest hand washing rather than machine washing.


  • Washing should be done in cold water, not lukewarm
  • Do not soak your garment for more than a few minutes
  • Be careful not to rub or crease your garment during washing, silk is fragile, it could leave marks
  • We recommend using a delicate liquid detergent, adapted to silk


Drying:


We also recommend that you dry your item directly on a hanger in the open air, but away from the sun to avoid any discoloration. 

You can also dry your article in a towel to remove excess water, but do not wrinkle your blouse or dress to avoid damaging the fibers.

 In some cases we also recommend dry cleaning.


Ironing:


If you wish to iron your article, we recommend you to do it on the reverse side of the garment, and to use a slightly wet cloth. 

The iron should be on the "silk" position if there is one, and as low as possible, to avoid damaging the fibers. 

You can also steamer your garment if you have the necessary equipment.


SUMMER STORAGE

It is recommended that you place your Yves Salomon fur in refrigerated storage during the summer months to preserve the quality of your piece. 

This service is offered for the first year following your purchase.


 For more information, please contact our Customer Service.

IS IT POSSIBLE TO HAVE MY YVES SALOMON PRODUCT ALTERED ?

A standard alteration service is offered throughout the year following your purchase.


This service is available at our boutique located at 36 rue du Faubourg Saint Honoré in Paris and at our London boutique at 20 Conduit Street.

 It is possible to make an appointment with our workshop at +33 (0)1 45 22 04 70 from Monday to Friday from 10:30 am to 7:30 pm.


After the first year, an estimate will be established according to your needs.

IS IT POSSIBLE TO HAVE MY YVES SALOMON PRODUCT REPAIRED ? 

Regarding repairs, Yves Salomon products are guaranteed for a period of 1 year in case of a manufacturing defect.


If the warranty period is exceeded and/or the damage was caused by the customer, the customer will be charged for the repair.


The itemwill be accepted for repair subject to the following conditions:

·         Proof of purchase (receipt, gift certificate, proof of payment)

·         Authenticity of the product

·         Short description of the problem encountered and pictures illustrating it

·         Validation by Customer Service / Validation by a member of the sales team in the store.


All product categories are eligible for repair, with the exception of press samples, products on sale to friends and family, and private sales.


Exceptions to cross-border repairs apply in certain countries due to legal constraints (Russia, India, China, Brazil, Mexico, Chile, Panama and Vietnam). 

Yves Salomon does not provide repair services for products purchased through a reseller, we encourage you to contact the reseller who will contact our service team if needed.

CAN I GET A REPLACEMENT PART FOR MY YVES SALOMON PRODUCT ?

Replacement parts are not sold online but are available for purchase upon request from our Customer Service Department.

The availability of these parts is subject to validation by our Workshop.